Returns & Refunds Policy

At Roving Clothing Co, every item is made to order especially for you. Because of this, we do not accept returns or exchanges for change of mind, incorrect size selection, incorrect colour selection, or other customer ordering mistakes.

That said, we want every customer to receive exactly what they ordered, in good condition. If your item arrives damaged, faulty, misprinted, incorrect, or not as described, please contact us and we will work with you to make it right.

Faulty, Damaged, or Incorrect Items

Please contact us as soon as possible if there is an issue with your order. This includes items that are:

• Damaged on arrival

• Faulty

• Misprinted

• The wrong item, size, colour, or design

• Significantly different from the product description or images

• Missing from your order

Please email us at rovingclothingco@gmail.com with:

• Your order number

• A brief description of the issue

• Clear photos of the item, including the fault or error

• A photo of the packaging, if the item arrived damaged

Once we review the issue, we may offer a replacement, refund, store credit, or another appropriate solution, depending on the circumstances.

Nothing in this policy limits your rights under Australian Consumer Law or any other applicable consumer protection laws.

Change of Mind Returns

Because our products are printed and made to order, we do not offer returns, refunds, or exchanges if you:

• Change your mind

• Order the wrong size

• Choose the wrong colour

• Enter the wrong shipping address

• Decide you no longer want the item

• Prefer a different product after receiving your order

Please check the size guide, product details, colour options, and shipping information carefully before placing your order.

Size Issues

We provide size guides to help you choose the best fit before ordering. Because each item is made to order, we cannot offer a refund or exchange if the size you selected does not fit as expected.

However, if we sent you the wrong size compared with what you ordered, please contact us and we will fix the issue.

Order Changes and Cancellations

Orders are usually sent into production quickly after they are placed. If you need to change or cancel an order, please contact us immediately at [insert email address].

We will do our best to help, but once an order has entered production, we may not be able to change or cancel it.

Return Shipping

Please do not send any items back without contacting us first. If a return is needed, we will provide instructions.

For faulty, damaged, or incorrect items, we will let you know the best next step, which may include a replacement, refund, or return instructions.

Refunds

If a refund is approved, it will usually be processed back to your original payment method. Please allow time for your bank or payment provider to process the refund.

Shipping costs may be refunded where required by law or where the issue was caused by an error with the product or order.

Contact Us

If you have any questions about your order or this returns policy, please contact us at:

rovingclothingco@gmail.com

Please include your order number so we can help you as quickly as possible.